Dispatch Service Representative
Date posted: July 27, 2026
Pay: $18.00 - $23.00 per hour
About Us
VPC Electric is a family-owned electrical company proudly serving the Coeur d'Alene and Spokane areas since 2004. Built on a foundation of craftsmanship, integrity, and clear communication, we have earned a reputation as a trusted partner for both residential and commercial electrical services throughout the Inland Northwest.
With over two decades of hands-on experience, our team is committed to delivering safe, reliable, and forward-thinking electrical solutions. We prioritize safety in every aspect of our work, continuously invest in training, and utilize top-of-the-line tools and technology to ensure every project is completed with precision and care—no matter the size or complexity.
At VPC Electric, we believe our people are the key to our success. We foster a supportive, team-oriented environment where every employee is valued, respected, and given the opportunity to grow. Whether in the field or in the office, every team member plays a critical role in delivering the exceptional customer experience that has defined our company for more than 20 years.
Why Work at VPC Electric?
At VPC Electric, you're not just answering phones or scheduling appointments—you're helping keep an entire operation running smoothly. As the communication hub between our customers, field technicians, and operations team, your work directly impacts our ability to deliver outstanding service every day.
We're building a team of professionals who:
- Hold themselves to a higher standard
- Take ownership of their work
- Thrive in a fast-paced, team-oriented environment
- Communicate with professionalism and confidence
- Value integrity, accountability, efficiency, and exceptional customer service
If you're looking for a long-term opportunity where your contributions are recognized, your ideas are valued, and your career can continue to grow, you'll find it here.
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Position Summary
VPC Electric is seeking a highly organized and customer-focused Service Dispatcher / Project Coordinator to serve as the communication hub between our customers, field technicians, vendors, and operations team.
This position is responsible for scheduling service calls, coordinating technician workloads, supporting project logistics, monitoring job progress, and ensuring every customer receives an exceptional experience from the initial phone call through project completion.
The ideal candidate thrives in a fast-paced environment, enjoys solving problems, communicates professionally, and takes pride in keeping operations running efficiently.
Why Choose VPC Electric?
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Community Engagement & CareWe’re more than electricians — we’re neighbors committed to supporting the communities we serve.
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Responsive & Reliable ServiceQuick response times backed by skilled electricians ready to tackle jobs big and small.
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Honest, Transparent PricingUp‑front pricing and dependable solutions mean no surprises — just fair value.
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Safety, Comfort & Convenience FirstEvery service call prioritizes your safety and comfort with top‑tier workmanship.
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Customer Success Is Our SuccessWe believe your satisfaction and peace of mind are the ultimate measures of a job well done.
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Family‑Owned & Locally RootedServing the Inland Northwest since 2004 with hometown dedication you can trust.
What You'll Be Doing
Dispatch & Scheduling
- Receive, prioritize, and schedule incoming residential and commercial service requests
- Dispatch electricians based on location, skill set, availability, and job urgency
- Monitor technician schedules throughout the day and make real-time adjustments as priorities change
- Coordinate emergency service requests and schedule changes
- Maximize technician productivity while minimizing drive time and downtime
Customer Service
- Answer incoming customer calls with professionalism and enthusiasm
- Schedule appointments and provide appointment confirmations
- Communicate technician arrival windows, schedule updates, and job status
- Follow up with customers after service to ensure satisfaction
- Professionally resolve scheduling conflicts and customer concerns
Project Coordination
- Assist with coordinating residential and commercial electrical projects
- Monitor project timelines and job progress
- Coordinate material orders and deliveries with suppliers and vendors
- Ensure technicians have the necessary information, permits, and materials before arriving on-site
- Communicate project updates between customers, technicians, and management
Administrative Support
- Create, update, and close work orders
- Maintain accurate customer records and job documentation
- Assist with invoicing, job costing, and administrative follow-up
- Track service calls, project status, and customer communications
- Support billing and collections follow-up when needed
Team Collaboration
- Work closely with the Operations Manager to improve workflow and efficiency
- Support field technicians with scheduling, logistics, and communication
- Identify opportunities to improve internal processes and the overall customer experience
What We're Looking For
Required Qualifications
- Minimum 2 years of dispatch, scheduling, or project coordination experience in a service-based industry
- High school diploma or equivalent
- Outstanding organizational and time-management skills
- Excellent written and verbal communication skills
- Strong customer service and relationship-building abilities
- Ability to prioritize multiple tasks while maintaining accuracy
- Proficiency with Microsoft Office and computer-based scheduling software
- Positive attitude with a solution-oriented mindset
Preferred Qualifications
- Experience in the electrical, HVAC, plumbing, construction, or skilled trades industry
- Experience with dispatch software such as ServiceTitan, Jobber, Housecall Pro, or similar field service platforms
- Experience with Construction Management Software
- Familiarity with residential and commercial electrical service operations
What You'll Receive
- Competitive pay based on experience
- Paid Time Off
- Paid Holidays
- 100% Company Paid Employee Health, Dental, Vision and Life Insurance
- 401(k) with Company Match
Schedule
- Full-time
- Monday–Friday
- 7:00 AM – 3:30 PM
- Occasional overtime or after-hours coordination for emergency service scheduling may be required
Ready to Join Our Team?
If you're an organized, customer-focused professional who enjoys solving problems, coordinating moving pieces, and helping a team succeed, we'd love to hear from you.
Join a company that values integrity, professionalism, teamwork, and doing the job right the first time. At VPC Electric, your work matters—and you'll have the opportunity to build a rewarding career with a company that's committed to excellence.
Apply today and help power the next chapter of VPC Electric's success. You can submit your application on Indeed or email your resume to HR@vpcelectric.com.
Job Type: Full-Time Schedule: Monday–Friday (with occasional overtime as needed) Location: In-person (Coeur d'Alene)
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Our company maintains a drug-free workplace, which may include pre-employment and random drug testing in accordance with Idaho regulations. Are you willing to comply with this policy?
- Describe a time you chose to do the right thing, even when it wasn't the easiest option.
- A customer calls because their electrician is running late. How would you handle the conversation?
- This position requires balancing phone calls, scheduling, and supporting technicians throughout the day. What strategies do you use to stay organized when managing multiple priorities?
Work Location: In person
*All applications for employment will be subject to a pre-employment drug screening, background check and experience questionnaire to determine what areas of work will benefit most from what you have to offer."